Refund & Cancellation Policy

Effective Date: 10/10/2022

This Refund & Cancellation Policy applies to all course registrations made through www.lifeguardco.com, operated by The Lifeguard Company, LLC.

By registering for a course, you acknowledge and agree to the terms outlined below.

Registration & Payment

A 50% deposit is required at the time of registration to reserve your spot in a course. The remaining balance, if applicable, must be paid according to the instructions provided during registration.

Payments are processed securely through third-party providers such as Stripe, and scheduling is managed through Bookeo. The Lifeguard Company does not store payment card information.

Cancellation & Refund Policy

24-Hour Cancellation Window

  • You may cancel your registration within 24 hours of booking to receive a refund of your deposit, provided the course has not already begun.

After 24 Hours

  • The 50% deposit becomes non-refundable after 24 hours, regardless of reason.

  • This includes, but is not limited to, scheduling conflicts, illness, travel issues, or failure to meet course prerequisites.

Missed or Incomplete Attendance

  • Failure to attend, late arrival, or failure to complete required course components will result in forfeiture of all fees paid.

  • No refunds will be issued once a course has started.

Transfers & Rescheduling

  • Requests to transfer or reschedule may be approved at our discretion, subject to availability.

  • Approved transfers may be issued as a credit toward a future course rather than a refund.

  • Credits are non-transferable and may have an expiration date.

  • Additional fees may apply for rescheduling.

Course Changes or Cancellations by Us

The Lifeguard Company reserves the right to cancel or reschedule a course due to low enrollment, instructor availability, facility issues, or other unforeseen circumstances.

If we cancel a course, participants will be offered one of the following:

  • Transfer to a future course date, or

  • A refund of fees paid for the canceled session

Certification Disclaimer

Refunds will not be issued for:

  • Failure to meet course prerequisites

  • Failure to pass written or skills evaluations

  • Failure to complete all required training

  • Failure to meet American Red Cross certification standards

  • Employment outcomes or job placement expectations

Certification is awarded only upon successful completion of all required components.

Chargebacks & Payment Disputes

If you believe a billing issue has occurred, please contact us before initiating a chargeback.

Unauthorized or improper chargebacks may result in:

  • Loss of course access or credits

  • Administrative fees

  • Restriction from future registrations

Policy Updates

This policy may be updated from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Site or registration for courses constitutes acceptance of the updated policy.

Contact

For cancellation or billing questions, please contact:

📧 info@gettrainednow.com